Despite how smoothly or efficiently you run your vended, multi-housing, or on-premise laundry facility, problems are bound to come back. When machines are down, both profits and customer satisfaction suffer. When things go awry or questions come up, who do you turn to? Hopefully, it’s your laundry distributor! Supporting your laundry business is what distributors, like Pittsburgh Laundry Systems, are there for. That’s why customer service is a key quality you should look for when partnering with a distributor. It’s what makes the difference between a good laundry distributor and a great laundry distributor.
Access to a Team of Knowledgeable Experts
With a lot of conflicting information and resources, it can be tough to know where to turn in the laundry industry. That’s why trained, certified experts are a key component of a good customer service department. Access to a team of industry leaders means you’ll get:
- Quick and efficient responses to questions and concerns
- Insights into the latest industry trends and top brands, such as Speed Queen and Huebsch
- Installation, preventative maintenance, and repairs done right the first time.
Pre-Sales Support
When opening a laundromat, you probably have a lot questions and concerns. A distributor with good customer service will help alleviate your fears and get your business off on the right foot with:
- Onsite visit analysis
- Demographic studies
- Equipment layout/floor plan blueprints
- Competitive financing options
- Start-up and marketing assistance
Post-Sales Support
There is so much that goes into a successful laundry business beyond an initial purchase, and a good distributor should be with you every step of the way. Good customer service means that your distributor will offer post-sale business services and support, such as:
- Technical support assistance
- On-call emergency service
- Factory warranty repairs
- Ongoing business consulting
Strong customer service is just one factor that makes for a good laundry distributor. If you’re not getting all of this support – and more – from your current distributor, it may be time for a change. If you’re in our service area, we’d love to partner with you! Learn more about why you should partner with Pittsburgh Laundry Systems, or contact us today to get started!